Return to Help Index
My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account.

Your information is NEVER (and we really mean that) sold to any other company and is kept completely private.

Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.

But just so you know, if you are spending £35 or more and are delivering to a UK address then your order will ship for free.

For orders under £35 delivering to a UK address shipping starts at £2.70. For international deliveries shipping starts at £5.00i


I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site.

Under the login box you'll see a link that says "Forgot your password? Click here".

That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  Yikes!!

OK if you feel that you have received the wrong product, please contact us at info@animaltails.co.uk please put WRONG PRODUCT and your ORDER NUMBER in the title bar of the email.

Please contact us within 72 hours of receiving the product.
What is your return policy?
  Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. But so long as an item is in stock it will dispatch from us within 2 days.


Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.